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CRM instruments can now be used to manage customer relationships across the complete customer lifecycle, spanning advertising, gross sales, digital commerce, and customer service interactions. So, principally, each time we use our scientific data to achieve some particular function, we’re using technology. Technology often involves a selected piece of equipment, but that equipment can be incredibly easy or dazzlingly complex. It may be something from the invention of the wheel, all the greatest way up to computer systems and MP3 players.
He also expects loads of merger-and-acquisition activity within the sector, partly pushed by …
